Problem Formulation and Identification
MGT350
May 31, 2010
The members of team D oblige collaborated to discuss the finality make styles most prevalently used in our respective brass instruments. The styles discussed include: methodical, logical, collective-participative, rational, and systematic. In this paper the team will compare and contrast the heterogeneous styles and identify some of their strengths and weaknesses.
Monique- ATT
I work for ATT for five years. I was a customer answer rep. and we take care of customer billing, troubleshooting cell phone, open smart account, sell cell phones, and issue credits if needed. We are a big company and ATT is worldwide. The decision-making processes most prevalent in this organization are logical and systematic. Logical and systematic beat cardinal steps that ATT go by. The first step is create a good environment; step two is have a good alternatives, step three is exploring these alternatives, step four is clean the best alternatives, step five is double check your decision, and lastly, transcend your decision, and take action (MindTools, 2010).
The stakeholder for ATT call core group will be the director.
She is the lady that controls everything that goes on in that particular proposition building and make sure everything is running smoothly and divergence good. She has control over all area managers, regular managers, and employees. I am sure she is under a lot of stock running the call center. Its over 1,000 employees in this call center. We alike have area managers as stakeholder. When making final decision in ATT we will need to involve the right state and the call center director and area managers will be the right people. The director and area manager will have to make the effective decision for the call center. We would also have the consult the stakeholder even when making individual decision...
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